Hello! I'm Bruce Benson
an IT Support & Automation Specialist with over 20 years of experience in IT support, infrastructure, and process improvement. Over recent years I've developed a strong specialism in Microsoft Power Platform, with a particular focus on Power Automate and Power BI, using them to design and deliver automation solutions that create measurable, real-world impact across the business.
My background spans end-user support, Cisco VoIP telephony, IT training, hardware and software administration, and Microsoft 365 management. More recently I've focused on identifying process inefficiencies across the business and building automated solutions to address them - from supplier data workflows saving 24 hours per week, to sentiment feedback systems that replaced entirely manual processes. The common thread is making technology work harder so people don't have to.
In 2025, I served as Technical Lead on a major contact centre transformation - replacing end-of-life Cisco infrastructure with Netcall's cloud-based Converse CX platform. The project spanned 5 departments, 10 operational teams, and 85 users, and involved end-to-end implementation, third-party liaison, tailored training sessions, and ongoing post-launch support. My contribution was formally recognised during the project's lessons learned session. If interested you can read more - SaaS Contact Centre Transformation: Replacing Legacy Cisco with Netcall Converse CX
Outside of work, I enjoy board games with family and friends, and have a long-standing interest in film - from current releases to '80s classics. I also run a home lab with self-hosted services, which keeps my technical curiosity sharp and gives me a sandbox for experimenting with new tools and setups.
I'm open to discussing the next step in my career. If you have an interesting opportunity or just want to talk through what I've been working on, feel free to
get in touch - I'm happy to share my CV or have a conversation.