IT Support & Automation Specialist - delivering real efficiency gains through Microsoft Power Platform.
5,000+ working hours saved · 85 users onboarded across a single migration · 24 hours saved weekly from one automation · 6+ automation projects delivered
Reducing License Waste with Power Automate + Converse CX Integration
Reducing License Waste with Power Automate + Converse CX Integration
Transforming Event Planning: A SharePoint Powered Automation Overhaul
Transforming Event Planning: A SharePoint Powered Automation Overhaul
Automating Agent Sentiment Feedback via Netcall CX, Teams, and Power Automate
Automating Agent Sentiment Feedback via Netcall CX, Teams, and Power Automate
SaaS Contact Centre Transformation: Replacing Legacy Cisco with Netcall Converse CX
